Delivery & Shipping
Our website is still open and we are following government advice to keep everyone safe and healthy. Your order may take a little longer to get to you than normal, but we promise it will be worth the wait. Thank you for your patience during this time. If you have any questions please email us on email@example.com
All orders are shipped Mondays through Fridays using DPD's carbon-neutral delivery service.
Read more about their environmental commitment here.
Where can I receive my order?
- We deliver worldwide! It can be sent to an address selected by you
- Please Note - If you reside in the Russian Federation, you must provide a business address as our preferred courier company will not deliver unless this occurs
How much will delivery cost for my order?
- UK standard shipping (2-5 working days) for all orders over £150 - Free.
- UK standard shipping (2-5 working days) for all orders under £150 - £5
- UK next working day - £7.50 (orders placed before 1pm)
- EU standard shipping (3 to 6 working days) for all orders – £15.00
- EU express delivery (2-3 working days) for all orders- £25.00
- International standard shipping (3 to 6 working days) for all orders – £25.00 (customs & duty may apply)
- If you refuse a shipment from INDOI, you are responsible for the original shipping charges, any Import Fees that are incurred on the package and the cost of returning the package to INDOI. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org
How long will my order take to arrive?
- If all the items you ordered are in stock you should receive an email with tracking information within 1-2 days of your order. Be sure to check your spam folder
- If your order is more urgent then please email us at email@example.com for alternative postal services
- Delivery times depend on the destination.
- UK deliveries takes 2-5 working days.
- EU and US international deliveries take 3 to 6 working days
- Russian Federation deliveries takes approximately two weeks to arrive
- During busy sales periods (Christmas, Black Friday etc.) deliveries may take up to 2 working days longer than usual.
- If your order does not arrive by the date stated at your checkout please contact us at firstname.lastname@example.org
Can I track my order?
- Yes, the tracking number will be sent to you once the order is fulfilled. If you’re having trouble tracking your order, please contact us and we’ll be happy to help email@example.com
I am an international customer. Do I have to pay custom duties and import fees?
- Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). Check with your country’s customs control for further information. Indoi cannot be held responsible for any charges incurred when importing items.The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
For any other enquiry please contact us firstname.lastname@example.org