Delivery & Shipping

 

COVID-19 UPDATE
Our website is still open and we are following government advice to keep everyone safe and healthy. Your order may take a little longer to get to you than normal, but we promise it will be worth the wait!
Thank you for your patience during this time. If you have any questions please email us on online@indoi.co.uk 

 

 

All orders are shipped Mondays through Fridays using DPD's carbon-neutral delivery service. Read more about their environmental commitment here

 

UK STANDARD DELIVERY

Standard Shipping fee £7.50

Shipping for orders over £200 is FREE.

Orders placed Mo-Fri will be delivered to you within 3-5 working days 

 

EU STANDARD DELIVERY

Standard Shipping fee £18

Shipping for orders over £300 is FREE.

Orders placed Mo-Fri will be delivered to you within 5-7 working days 

 

REST OF WORLD STANDARD DELIVERY

Standard Shipping fee £25

Orders placed Mo-Fri will be delivered to you within 10 working days 

(customs & duty may apply)

  

If your order is more urgent then please email us at online@indoi.co.uk for alternative postal services

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SHIPPING CONFIRMATION
Once your order is placed, we will send you a confirmation e-mail of your order. 
The tracking number will be sent to you once the order is fulfilled. If you’re having trouble tracking your order, please contact us and we’ll be happy to help online@indoi.co.uk
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If you refuse a shipment from INDOI, you are responsible for the original shipping charges, any Import Fees that are incurred on the package and the cost of returning the package to INDOI. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to online@indoi.co.uk
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    BREXIT UPDATE
    There will be no duty payable in the EU, however, all orders to the EU are shipped on DAP-terms, so you may have to pay import VAT at the border.
    We are trying to find a better solution but please email us at online@indoi.co.uk should you have any questions or concerns, we are always happy to help.
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    Please note:
        • We are not responsible for duty and taxes that may incur overseas. While we do everything we can to ensure a safe delivery of your item/s, please note that we are not liable for goods once signed for as this is deemed proof of delivery.
        • If you reside in the Russian Federation, you must provide a business address as our preferred courier company will not deliver unless this occurs.  Russian Federation deliveries takes approximately two weeks to arrive

        • During busy sales periods (Christmas, Black Friday etc.) deliveries may take up to 2 working days longer than usual. 

        • Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”).  Check with your country’s customs control for further information.  Indoi cannot be held responsible for any charges incurred when importing items.The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. 

        • If your order does not arrive by the date stated at your checkout please contact us at online@indoi.co.uk 

     
    For any other enquiry please contact us online@indoi.co.uk